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References

Queensland Government

Treasury and Corptech – Program Recovery


Cavendish led a team of consultants in a highly focussed audit of the SAP Shared Services programme. Programme recovery actions were defined in the audit report which included the establishment of a Solution Design Authority and Cavendish led three further phases of the assignment to re-plan and re-structure the programme which resulted in the final recommendations being tabled to the Queensland Treasurer and Under Treasurer in 2007.

Cavendish resources and our legal partners were appointed as negotiators for the subsequent Tender process and drafted the legal agreements for the newly established Prime Contractor engagement. Cavendish subsequently provided both the Program Delivery Director and the Head of the Solution Design Authority until Public Service appointments were made. Confirmation of this successful process was included in the Auditor General’s report to Parliament.

Department Of Education and Training – Quality Assurance

Cavendish provided its Quality Assurance Framework which reported on all key program status measurements and vendor performance.
Cavendish resources also led the vendor negotiations for the acquisition of a new Learning Management Solution, Workplace Health and Safety system and a SAP Asset Management system.

Cavendish legal partners provided the probity audit for the public tender process for a new Workplace Health and Safety system

GULLIVERS TRAVEL GROUP (New Zealand) – Program Recovery

  • Cavendish led a consulting team from Cavendish in a major Business and ICT Change programme to restructure the ICT operations across this group of companies. Gullivers was a billion dollar company and one of the largest Travel and Tourism groups in Asia Pacific.
  • The assignment delivered an integrated ICT group out of the previously fragmented ICT operations across 7 companies in the Group.
  • Two major failing projects were re-established and fully ITIL compliant ICT Operations, Service Support and Service Delivery groups were established as well as the deployment of the Prince II project delivery methodology. One of these was a major group wide Telco implementation.

FONTERRA (New Zealand) – Program Delivery

Fonterra is a New Zealand’s largest enterprise with a turnover of $12 billion and is the world's largest exporter of dairy products, exporting 95 percent of New Zealand’s production and 24% by value of all New Zealand exports. Their global supply chain encompasses farms, customers and consumers in 140 countries. Collecting over 13 billion litres of milk a year, they manufacture and market over 2 million tonnes of dairy products annually, making them the world's leader in large-scale milk procurement, processing and management.

Cavendish Performed two Programme Delivery roles for Fonterra:-
  1. Cavendish directed a Global Business Transformation programme involving the roll out of SAP R3 across all the international regional operating companies of Fonterra Co-Operative Group.
    The solution covered all the major SAP Modules including Sales & Distribution (SD), Materials Management (MM), Finance & Accounting (FI), Controlling (CO), Basis System (BC), and Human Resources (HR).
    This was a $290 million project and was then the largest single IT programme in New Zealand.
  1. Cavendish directed the delivery of global Group Financial Reporting System.
    Project included full system development lifecycle for consolidated group financial reporting using Hyperion Financial Management system for sixty three international companies.
    The solution design incorporated advanced business intelligence and data warehousing strategies.
  • Grant Keats • Finance Applications Manager • Fonterra Group stated:-

    “Cavendish International people have been involved in two major project implementations for Fonterra.
    Cavendish International headed the consortium which implemented the global financial consolidation project. This project was an unqualified success, delivered on time, well within budget and contributed significantly to Fonterra’s broader business transformation initiatives.
    Feedback from global users and senior Fonterra managers has been very positive.”
  • Jackie Calloway • Group Reporting Manager • Fonterra Group stated:-

    ”The global budgeting process was completed in February 2004 using the new system and processes, and meeting all of the required deadlines.
    The Cavendish International team delivered to our highest expectations in all key areas.”
    Cavendish International headed the consortium which implemented the global financial consolidation project. This project was an unqualified success, delivered on time, well within budget and contributed significantly to Fonterra’s broader business transformation initiatives.
    Feedback from global users and senior Fonterra managers has been very positive.
Air New Zealand
  • Cavendish provided the Programme Manager for the team which delivered a significant new service delivery model for Air New Zealand’s major Trans Tasman routes.
  • Key focus was on the restructuring of the cost/payback model which significantly improved revenue yields.
  • Cavendish also provided a member of Business Improvement team to plan and apply new business processes for the In Flight Services procurement and supply chain operations.
Royal Bank of Scotland
Cavendish provided the Head of IT Change Management

This assignment involved the replacement of the previous head of IT Change Management in order to manage the delivery of the end to end IT Integration plan to give effect to the merger of the complete business processes and IT systems of NatWest and the Royal Bank of Scotland.
  • This is considered the largest financial services IT Integration project ever accomplished with a budget of over £750 million.
  • Cavendish was responsible for setting up and managing the large team which had responsibility for planning the delivery of every component of the IT processes and Business applications needed to achieve complete integration.
    This strategic restructuring was one of the critical success factors in delivering this programme ahead of schedule and within budget.
  • The assignment was later expanded to include responsibility for all areas of ITIL compliant service A large component of the overall change plan under Terry’s control included the infrastructure build programmes which delivered the new Parallel Sysplex mainframes which now form the IT operational platforms for the Group.
  • This IT complex is now responsible for processing over 50% of the United Kingdom’s daily inter bank financial settlements.
    • Max Currie - Head of IT Services • Royal Bank of Scotland stated:-
      “Cavendish International supplied the Head of IT Change Management for the integration programme to give effect to the merger of the business processes and IT systems of NatWest and the Royal Bank of Scotland.
      Cavendish International was responsible for setting up and managing the team which had responsibility for building the overall change schedule and for managing the implementation schedule of all these critical changes to the groups’ IT systems.
      This integration programme is considered one of the largest and most successful IT Integration projects in the Banking industry ever accomplished.

RAILTRACK Plc
Later renamed Network Rail (UK)

Cavendish provided the Programme Director – Operations on the Railtrack Asset Management Programme (RAMP)
Cavendish was appointed after the programme had been running for nine months and had just de-committed on roll out dates for the second time.

The programme had three phases with the first phase having a budget of £300 million and a staff complement which peaked at 250 people.

  • The programme had two simultaneous work streams - one to deliver a MIMS asset management system and the second to deliver a national data base of existing assets for validation by the Office of the Rail Regulator.
  • Failure to deliver by this deadline could have exposed Railtrack to the prejudice of its operating licence or severe Government censure. Both of these work streams were in a critical condition when Cavendish was appointed to recover the situation.

    Kevan Mossman • Head of Asset Information at Railtrack stated:-
    “We were particularly impressed by the methodology used by Cavendish International in large complex IT implementations and Cavendish International was invited to take on delivery responsibility of the RAMP programme which had a budget of over £300 million and a staff complement which peaked at 450 people.
    This programme was of national importance in Britain and was under the close scrutiny of the Office of the Rail Regulator."
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