Cavendish supplied the Head of IT Change Management
This role involved the replacement of the previous head of IT Change
Management in order to manage the delivery of the end to end IT
Integration plan to give effect to the merger of the complete business
processes and IT systems of NatWest Bank and the Royal Bank of Scotland.
- This is considered the largest financial services
IT Integration project ever accomplished with a budget of over
£750 million.
- Cavendish was responsible for setting up and managing
the large team which had responsibility for planning the change
delivery of every component of the IT processes and Business applications
needed to achieve complete integration.
- The role was created by restructuring the Change
Management and IT Services group so as to provide the needed focus
on creating the separate phases and components critical to achieving
success in such an enormous integration programme.
This strategic restructuring was one of the critical success factors
in achieving success.
- A forward planning task force was set up under
Cavendish’s management which pieced together the intricate
business and technology change plan covering the period of integration
from Sept 2001 to Jan 2003. Cavendish set up the processes which
governed the review, risk assessment, scheduling and approval
of every component of the overall change plan and chaired the
Change Review Board which held overall governance over the integration
change plan.
- The strategic plan developed for the integration
project has a number of unique strategies and processes which
are considered key contributors to the successful outcome.
- During this period of an exceptionally high rate
of change implementation an independent review was conducted on
the very low rate of change failures being experienced and it
was verified as being better than the rate set for international
Best Practice.
- A large component of the overall change plan under
Cavendish’s control included the infrastructure build programmes
which delivered the new Parallel Sysplex mainframes which now
form the IT operational platforms for the Group.
- This IT complex is now responsible for processing
over 50% of the United Kingdom’s daily inter bank financial
settlements.
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