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Recent Assignments

Large Asian Mobile Phone Service provider

  • Key issue was contract misalignment with Government Client
  • Client non performance inhibited vendor delivery ability
  • Contract contained significant non-compliance
  • Cavendish delivered a project recovery assignment

South East Asia IPTV Service Provider

  • Key issue was client scope creep from an evolving wish list
  • The existing contract and scope change process were woefully inadequate
  • Cavendish delivered a project recovery assignment

South East Asia National Broadband Network (NBN) Projects (two)

  • Key issues were lack of clarity in contracts as to accountabilities between partners
  • The existing contract and scope change process were inadequate
  • Lack of detail in the contract regarding business requirements.
  • Start Up clients had not adequately defined the Business Requirements
  • Cavendish delivered a project recovery assignment

Large Asian Mobile Phone & Broadband Service provider

  • Liquidated damages were being paid each month
  • Key issue was failure of system to deliver to technical specifications
  • Contract required restatement from scratch to fix the problem
  • Cavendish delivered a project recovery assignment
Queensland Government - Treasury and CorpTech
  • Cavendish led a team of consultants in a highly focussed audit of the SAP Shared Services programme. Programme recovery actions were defined in the audit report which included the establishment of a Solution Design Authority and Cavendish led three further phases of the assignment to re-plan and re-structure the programme which resulted in the final recommendations being tabled to the Queensland Treasurer and Under Treasurer in 2007
  • Cavendish resources and our legal partners were appointed as negotiators for the subsequent Tender process and drafted the legal agreements for the newly established Prime Contractor engagement. Cavendish subsequently provided both the Program Delivery Director and the Head of the Solution Design Authority until Public Service appointments were made. Confirmation of this successful process was included in the Auditor General’s report to Parliament.

Queensland Government - Department Of Education and Training

  • Cavendish provided its Quality Assurance Framework which reported on all key program status measurements and vendor performance.
  • Cavendish resources also led the vendor negotiations for the acquisition of a new Learning Management Solution, Workplace Health and Safety system and a SAP Asset Management system.
  • Cavendish legal partners provided the probity audit for the public tender process for a new Workplace Health and Safety system

Gullivers Travel Group (New Zealand)

  • Cavendish provided a consulting team in a major Business and ICT Change programme to restructure the ICT operations across this group of companies. Gullivers was a billion dollar company and one of the largest Travel and Tourism groups in Asia Pacific.
  • Two major failing projects were re-established and fully ITIL compliant ICT Operations, Service Support and Service Delivery groups were established as well as the deployment of the Prince II project delivery methodology.

Fonterra

  • Development and deployment of a Group Financial Consolidation system using the Hyperion Financial Management system.
  • Development and deployment of a Global SAP – R3 business transformation system to the group offshore enterprises.
  • Cavendish recovered delayed timelines

Royal Bank of Scotland

  • Development and Execution of IT Integration Change Plan for RBS take over of NatWest and Coutts Banks
  • Cavendish recovered delayed timelines and replanned change program

Air New Zealand

  • Programme Management of New Service Concept roll out for Trans Tasman routes

Legal services provided in the Asia- Pacific region:

  • Bank of Queensland - core banking replacement project
  • Bank of Queensland - Internet banking system development project
  • Xstrata – A and M and call centre outsourcing
  • Telstra – A and M outsourcing
  • Office of State Revenue - SAP implementation for upgrade of the revenue management system (GITC)
  • Brisbane City Council - dispute regarding failed delivery of licensing system (GITC)
  • Rio Tinto - whole of enterprise SAP agreements
  • Queensland Treasury - whole of government accrual accounting system (GITC)

Other International Assignments:

  • Royal Bank of Scotland (UK), NatWest Bank (UK), Coutts Bank (UK) - Change and Quality Management and Production Assurance
  • Fonterra (NZ), Energis (UK), Air New Zealand (NZ) - Business Transformation
  • Railtrack (Network Rail - UK) - Asset Management
  • Railtrack (Network Rail –UK), Fonterra (NZ), Royal Bank of Scotland (UK), Energis (UK), Gullivers Travel Group (NZ) - Programme Recovery
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